Rivers Edge 803B

We stayed here for 3 nights and the room was not up to par. When we arrived there was obvious damage to the room like a crack in the ceiling, paint peeling up, and water damage everywhere. We went down to the office to inform the staff but they told us it was out of their control. Not only that but the first night, we had no hot water in the room. It's December so it was extremely cold to the point we couldn't shower. I messaged the host about our concerns but got no response. I would not stay here again due to the lack of care for the visitors. There was no offer of switching our rooms or any compassion for the situation. The room also had a very dingy smell and the bed was very uncomfortable. Helen was great but our rental experience was not.